| Labor Type |
Standard |
Overtime |
Season Day |
Holiday |
| Wiring—New Construction or Major Renovation (twisted pair cable only) |
$62.00 |
$93.00 |
$93.00 |
$124.00 |
| Wiring—Within Campus Buildings (cable for UMphone, UMnet, or UMTV) |
$71.00 |
$106.00 |
$106.00 |
$142.00 |
| Wiring—Outside Campus Buildings (cable for backbone and infrastructure) |
$85.00 |
$127.00 |
$127.00 |
$170.00 |
| Network, Switch, Video Configuration |
$80.00 |
$120.00 |
$120.00 |
$160.00 |
| Voice Repair |
$85.00 |
$127.00 * |
$127.00 * |
$170.00 * |
| Data Network and Video Repair |
$116.00 |
$174.00 * |
$174.00 * |
$232.00 * |
| Project Management and Training |
$74.00 |
$111.00 |
$111.00 |
$148.00 |
| Engineering and Consulting |
$95.00 |
$142.00 |
$142.00 |
$190.00 |
Labor rates are per person, per hour. There is a 1/2 hour minimum, except as follows:
* Voice Repair, Data Network and Video Repair: 2 hour minimum at non-standard times
Service Agreement holders should refer to their contract as non-standard labor rates may vary.
| Service Request |
Billing Code |
Rate |
| Standard Service Order |
SO-VO-STANDA
SO-DA-STANDA
SO-VI-STANDA |
$45.00 |
| Expedited Service Order |
SO-VO-EXPEDI
SO-DA-EXPEDI
SO-VI-EXPEDI |
$115.00 |
| Changes to pending orders being dispatched to the order locations. Changes may delay previous due dates. |
SO-VO-CHANGE
SO-DA-CHANGE
SO-VI-CHANGE |
$20.00 (minimum) |
| Changes or Cancellations to pending orders (once the technician has been dispatched to the order location). |
SO-VO-CANCEL
SO-DA- CANCEL
SO-VI- CANCEL |
$20.00 (minimum) + charges for all labor and materials used on the order + Standard Service Order Charge |
| Handling Charge for Rebilling Non-ITCom Telephone Services (Billing External Services) |
|
$8.00/service/invoice/month |
