How to Use U-M Message Center
With Advanced Features

To access your mailbox to listen to your messages, dial
6-5000   (734-936-5000)   Ann Arbor Campus*
6-9140   (313-436-9140)   Dearborn Campus
6-6690   (810-766-6690)   Flint Campus
Enter your password and press #, when prompted.
• Use the new password you selected during the phone set-up process.
• If you cannot remember your new password, or it does not work, call ITCom Customer Service at (76)3-2000.
• If you are dialing from a non-subscriber phone, you will first be prompted to enter your 10-digit mailbox number before you enter your password. Your mailbox number is your phone number including the area code.


• Express Messaging
  To record a message directly into the mailbox of another Message Center subscriber (without ringing his/her phone), dial
  6-9200   (734-936-9200) Ann Arbor Campus*
  6-9150   (313-436-9150) Dearborn Campus
  6-6695   (810-766-6695) Flint Campus
  Enter the 10-digit mailbox number (phone number including area code) of the subscriber, when prompted.
  
  

• Indirect Access
  You can also use the Express Messaging number to access your mailbox if you are dialing from the phone of another subscriber. When prompted, enter your mailbox number (phone number including area code) and press #. When you hear your greeting, press star (*). Enter your password, and press #. You will then be in your mailbox.

  *Note: Students must dial 7 digits from their room phones. For example, 936-5000 or 936-9200.

  
  

• Call Forward All (for staff on all three campuses with programmable phone sets only)
  To forward all calls directly to your mailbox without ringing your phone, program your phone to forward calls to:
  6-5040   Ann Arbor Campus
  6-9195   Dearborn Campus
  6-6775   Flint Campus
  

After pressing 4, you have the following options:


1	Forward to another Message Center mailbox number
3	Forward to a telephone

After pressing 1 or 3, you have the following options:


1	Manually enter a number
2	Send to a contact in your address book
3	Send to a mailbox mailing list

After pressing 1, 2, or 3, you are prompted with instructions for entering a number, adding a voice note, and setting the priority of the message.

After pressing 1, you are prompted to enter a fax number.

After pressing 3, each fax header is played and you have the following options:


1	Print current fax message (on a fax machine)
3	Delete fax and move to next fax message
4	Forward fax to another destination
6	Save fax and move to next fax message
7-7-7	Listen to previous fax message

After pressing 4, you have the following options:


1	Forward to another Message Center mailbox number
4	Forward to a fax machine

After pressing 1 or 4, you have the following options:


1	Manually enter a number
2	Send to a contact in your address book
3	Send to a mailing list

After pressing 1, 2, or 3, you are prompted with instructions for entering a number, adding a voice note, and setting the priority of the message.

1	Send to another Message Center mailbox
3	Send to a telephone number

After pressing 1 or 3, you have the following options:


1	Manually enter a number
2	Send to a contact in your address book
3	Send to a mailing list

After pressing 1, 2, or 3, you are prompted with instructions for entering a number, recording a message, and setting the priority of the message.

1	Set up or edit your mailbox greeting
2	Set up or edit your voice signature
3	Change your password
4	Delete your mailbox greeting
5	Set up "follow-me" number

After pressing 1, you have the following options:


1	Record personal greeting
2	Record temporary greeting
3	Record busy greeting
4	Activate personal greeting
5	Activate temporary greeting

After pressing 5, you have the following options:

1	Enable "follow-me" number (to enable a preset forwarding phone number)
2	Disable "follow-me" number (to disable a preset forwarding phone number)
3	Set "follow-me" number (to indicate another phone number to forward your calls to; this operation is also available through the web interface)

Back to Top

Using the Web Interface

http://www.message.umich.edu

Introductory information about U-M Message Center is under the Services and Access tabs (including system and browser requirements). User guides are under the Getting Started and How-to tabs. Frequently Asked Questions (FAQ) and Consulting Resources are under the Help tab.

Log In

• Enter your User Name
  - Staff with a personal phone: enter your uniqname.
  - Staff with a shared phone: enter your department-assigned mailbox name.
  - Students: enter your 7-digit room telephone number.

• Enter your Message Center Web Access Password
  - Enter the new password you selected during the web set-up process.
  - If you cannot remember your new password or it does not work, call ITCom Customer Service at (76)3-2000.
  - If you did not select a new password during the web set-up process, your initial 7-digit password is still valid—but you should change it soon.

• Press LOG IN
  

After logging in, you are welcomed to your Message Center mailbox.

Select Inbox for checking the voice and fax messages you have received.

Inbox Page

The screen displays 25 messages at a time with the most recent appearing at the top of the first page.

Most Message Center web operations are intuitive. Detailed explanations are available in the On-line Help guide under the Help tab. Following are some of the notations and frequently used operations.

Message Types


	Indicates unread voice message
	Indicates read voice message
	Indicates unread fax message	A fax message can be sent to your mailbox from a fax machine (and from your mailbox to a fax machine). An incoming fax message rings your phone and is sent to your mailbox after the third ring. If you answer your phone when a fax message is being sent, hang up and let the next call go through to your mailbox.
	Indicates read fax message
	Indicates unread e-mail message	E-mail messages from the Message Center System Administrator explain the status (success or failure) of fax messages you send.
	Indicates read e-mail message
	Indicates an attachment
	Indicates that the sender considers this message high priority




Opening a Message

Click on the Subject line to open the message.
To listen to a voice message, click on the player bar either in the Inbox Subject line or on the Message page.

Note: Mac OS 9.x users need to download a separate audio player; see Frequently Asked Questions (FAQ) at the end of this document for more information.

If you are at a Campus Computing or ResComp Site, you may need (and want) headphones to listen to your messages.




Deleting a Message

Select the message to delete by clicking in the box ; then click

To purge deleted items, click



Checking for New Messages

To check for new messages that may have arrived after you have logged in, click .



Finding a Message

To find a message (or messages) that contains a certain phrase or word, click .



Composing a Message

Click on Compose and follow the directions. You can compose a text message and send it to a phone, fax machine, other subscriber's mailbox, sms device (Sprint or Nextel), or pager (Hospital, Ameritech, Verizon, or SBC Gold). A voice message can also be composed at your computer (if you have a microphone and driver) to send with your phone or mailbox message. Attachments can be sent with your message to a fax machine or mailbox.

Message Page

After you click on the Subject line of a message in the Inbox, a Message Page is opened. The page displays the message subject, sender, recipients, date, message contents, and names and sizes of any attachments. Then, the following options are available.

Click		to close the message and return to the current folder.
Click		to mark the message as unread.
Click		to Reply to the message.
Click		to Reply to All who received the message.
Click		to Forward the message.
Click		to delete the message.
Click		to get a printer friendly version of the message; then use your browser's print function.
Select a folder indicated in the Move message to... list to place the message in another folder.
Click		to view the previous message.
Click		to view the next message.

Back to Top

Options Page

	Virtual Assistant Use Virtual Assistant to set rules for incoming messages to be blocked or redirected (for example, to a specific folder); or to set rules for notification or delivery of messages to another device (for example, a pager or cell phone). Note: you do not need to set a rule to transfer calls to another device; use the Find Me or Follow Me features to transfer calls.
	Schedule Settings Use Schedule Settings to specify days and times for the Virtual Assistant to use when setting rules.
	Direct Phone Access Use Direct Phone Access to log in to your mailbox automatically by setting up to three direct access numbers.
	Web Access Password Use to change your web access password.
	Telephone Access Password Use to change your telephone access password.
	Signature Use to create or edit a custom signature to add to your outgoing text messages.
	Find Me/Follow Me Use Follow Me to transfer incoming calls from your room telephone to another telephone (for example, a cell phone). Note: calls to a cell phone may be long distance and U-M long distance charges will apply. Also, your cell phone plan may charge you for incoming calls; check with your cell phone provider. Use Find Me to transfer incoming calls from your room telephone to one to three pre-configured numbers (and to set the number of rings at each phone). If you are not available at the first, the system rings you at the second, and so on. With both the Find Me and Follow Me features, your room telephone rings first; at the fourth ring, the call is routed to the Message Center for directions on where to transfer the call next. If calls are not answered, callers are transferred back to your mailbox to leave a message (assuming the number of rings to the transferred phone is less than the number set for pickup by the answering service on that phone). Another note about cell phone calls: your cell phone needs to be on for transferred calls to reach Message Center voice mail if unanswered. If your cell phone is off, all calls to it are usually transferred immediately to your cell phone voice mail.
	Personal Attendant Use Personal Attendant to set up extension numbers for callers to be transferred to. After setting up, indicate the keys (for your caller to press) in your personal greeting. Example: "Press 1 to reach my secretary; press 2 to reach the office receptionist; or stay on the line to leave me a message."

Back to Top

Getting Help

• Frequently Asked Questions (FAQ)
  
  
  
• For help using U-M Message Center:
  Call ITCom Customer Service at (76)3-2000
  or 4-HELP at (76)4-4357
  
  

• For problems related to your phone (for example, no dial tone or not able to dial out):
  Call Telephone Repair at (64)7-8888 or send e-mail to telephonerepair@umich.edu
  
  

• For subscription and billing questions or for changing your phone features:
  Call ITCom Customer Service at (76)3-2000

If you are calling from the Dearborn or Flint campuses, you will need to dial the area code 734 and all 7 digits.