How to Use U-M Message Center
Basic Voice Mail

• Direct Access
  To access your mailbox, dial 936-5000
  If you are prompted for your mailbox number, enter your 10-digit phone number and press #.
  • You will only be prompted for your mailbox number if you are dialing from a phone other than your room phone.
  • Your 10-digit phone number is 734-565-xxxx.
  When prompted, enter your password and press #.
  • Use the new password you selected during the phone set-up process.
  • If you cannot remember your new password, or it does not work, call ITCom Customer Service at (76)3-2000.
  • If you are dialing from a non-residence hall phone, you will first be prompted to enter your 10-digit mailbox number before you enter your password. Your mailbox number is your phone number including the area code 734.

• Express Messaging
  To record a message directly into the mailbox of another Message Center subscriber (without ringing his/her phone), dial 936-9200 Then, enter the 10-digit mailbox number of the subscriber, when prompted.

• Indirect Access
  You can also use the Express Messaging number (936-9200) to access your mailbox if you are dialing from the phone of another subscriber. (For example, if you are using the phone of another residence hall student.) When prompted, enter your 10-digit mailbox number and press #. When you hear your greeting, press star (*). Enter your password and press #. You will then be in your mailbox.

Main Menu
Press
1	Listen to Voice Messages one at a time with header (a header tells when the message was received and who it is from)
1-1	Listen to Voice Messages continuously
1-2	Listen to Voice Messages continuously without headers
4	Send Voice Message (to record and send a message to others)
5-5	Delete ALL old voice messages (Note: Once you hang up, deleted messages are purged and cannot be retrieved)
9	Message Center Settings (to edit current settings or set additional options)
All Menus
0	Assistance (to get help with the current menu and learn additional options)
*	Repeat Menu (to go back to previous menu, or repeat menu if in Main Menu)
Listen to Voice Messages When you press 1 from the Main Menu, each voice message is played and you have the following options:
While Listening
7	Go back 8 seconds
7-7	Return to the message header
7-7-7	Play previous message
8	Stop message; press 8 again to restart
9	Go forward 8 seconds
9-9	Go to end of message
After Listening
1	Return to beginning of message to hear again
2	Return to and play current message header only
3	Delete message and move to the next message
4	Forward message to another destination
5	Record a reply to the sender's mailbox
6	Save message and move to the next message
#	Return a call (to call back the number from which the message was sent) Note: if this is a long distance call, you cannot use this function.
Send Voice Message When you press 4 from the Main Menu, you have the following options to record and send a message:
1	Send to another Message Center mailbox
3	Send to a telephone number (not to a long distance number)
Message Center Settings When you press 9 from the Main Menu, you have the following options:
1	Set up or edit your mailbox greeting
2	Set up or edit your voice signature
3	Change your password
4	Delete your mailbox greeting
5	Set up "follow me" number (You can designate another phone number to transfer calls to. However, the number cannot be a long distance number. Also, students in shared rooms should not use this feature unless all roommates agree.)
After pressing 1, you have the following options:
1	Record personal greeting
2	Record temporary greeting
3	Record busy greeting
4	Activate personal greeting
5	Activate temporary greeting

Additional Instructions

• For instructions on using your room telephone, see Dialing Information.

Getting Help

• Frequently Asked Questions (FAQ)
  
  
  
• For questions related to using U-M Message Center voice mail—or for questions about your phone bill:
  Call ITCom Customer Service at 763-2000
• For problems related to your phone (for example, no dial tone or not able to dial out):
  Call Telephone Repair at 647-8888 or send e-mail to telephonerepair@umich.edu