How do I get VoIP telephone service off-campus?
Contact your ITCom Project Manager for more information.
What do I do if my message waiting light does not go off?
Pick up your receiver, listen for dial tone, then dial 1999 to deactivate the light. If the light does not go off, you will need to contact Repair Service.
What do I do if my message waiting light doesn't light and I know that a message has been left?
Pick up your receiver, listen for dial tone, then dial 1998 to see if the light goes on. If the light does not go on, you will need to contact Repair Service.
What should I do if my set acts flaky—no screen or says IP configure?
Unplug the set and plug it back in to reboot. Contact Repair Service if it doesn't come back up.
What should I do if my set goes down?
Check your connections and plug back in. If this doesn't work, contact your network administrator to check for network problems before contacting Repair Service.
What should I do if I have voice mail and I'm not receiving any messages or my direct phone access to voice mail is not working?
Contact Repair Service.
What if I've established voice mail rules (in Exchange Voice Mail) but I am not receiving my voice mail messages or contacts are not routing correctly.
Look at your rules to make sure they are configured correctly. If you think they are configured correctly and you're still having trouble, contact Repair Service.
Is it OK to move my VoIP phone myself to another room in my department that has VoIP without sending in a request to ITCom?
Some departments are already set up with the capability to move their VoIP phones themselves without an ITCom technician.* If your department has this capability, please make sure that you submit a "records only" order to ITCom so that the new location is updated in the ITCom database. (Public Safety uses this database for E911 purposes.) There is no charge for a "records only" order.
* Use caution before moving a VoIP phone. If in doubt, check with your LAN administrator or desktop support person. If they are unsure, contact your ITCom Project Manager.
If I unplug a VoIP phone that no one is using, will I still be charged any monthly charges?
Yes, you'll be charged for all of the monthly charges until you submit an order for ITCom to remove it.
